Returns & Refund Policy

 

Once Upon A Nature
Pakistan

 

At Once Upon A Nature, we are devoted to creating pure, thoughtfully crafted hair and beauty essentials inspired by nature. Every product is prepared with care, quality ingredients, and strict standards.

If, for any reason, your experience does not meet our standards, we are here to assist you with professionalism and fairness.

 

 

Eligibility for Returns 

Due to the personal and hygienic nature of beauty and hair care products, we maintain strict return guidelines to protect the safety and integrity of all our customers.

We accept return or replacement requests only under the following circumstances:

 

• You received a damaged product.

• You received an incorrect item.

• The product has a verified manufacturing defect.

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All requests must be submitted within 48 hours of delivery.

 

 

Reporting an Issue

If your order arrives damaged or incorrect, please contact us within 48 hours and provide:

 

• Your order number

• Clear photographs of the product

• Photographs of the outer packaging

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Our team will carefully review your request and respond promptly with a suitable resolution.

 

 

Replacements & Refunds

Once your claim is approved:

 

• A replacement will be dispatched at no additional cost, subject to availability.

• If a replacement is unavailable, a refund will be issued.

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Refunds are processed within 5–7 working days after approval.

For prepaid orders, refunds are made to the original payment method.
For Cash on Delivery (COD) orders, refunds are issued via bank transfer upon receipt of valid account details.

 

 

Items Not Eligible for Return

To maintain product hygiene and safety standards, we do not accept returns for:

 

• Opened or used products

• Products purchased during promotional sales or clearance events

• Items damaged due to misuse, improper storage, or external factors

• Change-of-mind purchases after dispatch

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We encourage customers to review product descriptions carefully before placing an order.

 

 

Order Cancellations

Orders may be cancelled prior to dispatch.
Once shipped, orders cannot be cancelled.

 

 

Shipping Responsibility

If the return is due to our error (damaged or incorrect item), Once Upon A Nature will bear the shipping cost.

In other situations, return shipping costs will be the customer’s responsibility.

 

 

A Note on Natural Variations

As our products are formulated using natural ingredients, slight variations in color, texture, or fragrance may occur. These variations do not affect product quality and are not considered defects.

 

 

Contact & Support

For all return and refund inquiries, please reach out to:

 

Email: info@onceuponanature.com

WhatsApp: +92 347 8938740

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (PKT)

 

Our team is committed to resolving concerns with care, clarity, and respect.

 

 

Policy Updates

Once Upon A Nature reserves the right to amend this policy at any time. Updates will be reflected on this page.